Refund Policy

Last updated 13 October 2026

Evermarch is free to play. This policy covers crowns, the in-game currency you can buy, and anything bought with them.

Unused crowns

If you change your mind, ask within 14 days of buying and we will refund crowns you haven't spent yet. Crowns already spent on items or features can't be refunded.

Something went wrong

If you were charged but didn't receive your crowns, or were charged twice, tell us and we will add the crowns or refund the charge.

When we don't refund

• Crowns or items that have been spent, used or traded.
• Accounts banned for breaking the Terms of Service.
• Progress or items lost in a planned reset that was announced in the game.

Chargebacks

Please contact us before disputing a charge with your bank. An account with a disputed payment may be suspended while the dispute is open, and the crowns from it removed.

Your legal rights

Nothing here takes away rights you have under the law where you live.

How to ask

To contact us, use the Feedback button in the game (choose "Report a bug" and say it is about your account or this policy). If you can't log in, use "Forgot your password?" on the log-in screen first. Include your username and the date of the purchase. Refunds go back to the card or payment method you used, through Stripe.